NGAGE for AI

For the C-Suite, KM and Innovation teams and Product Owners

Be Measurably More Successful

Visualize how your AI strategy is unfolding across your organization. Intervene early and accurately

NGAGE for AI allows senior teams to visualize and steer how their AI strategy is unfolding across their organization. While giving individual product owners the granular data they need to drive adoption and performance and governance.

Our solution spans M365 Copilot Personal Assistants and any AI Agents – both Conversational and Trigger that have been designed and published using Copilot Studio, Klapper and/or Infodash. And please note it’s extensible to track any AI toolset.

Solution Overview

For Driving Engagement and Performance

NGAGE provides rich reporting around how and when individuals and user communities interact with the AI tools you make available to them.

Conversational and Trigger Agents

NGAGE provides comprehensive insights in relation to all the agents you build and publish using Copilot Studio,Klapper and Infodash. With NGAGE you are able to track, compare and contrast user adoption, activity levels, satisfaction and costs in relation to all your agents in each of the channels where they’re deployed. And all the data you need to keep on creating, keep on tuning, keep on improving.

Copilot Personal Assistants.

NGAGE allows you to monitor and manage your roll-out of M365 Copilot Personal assistants across your firm. NGAGE will tell you from which Microsoft product Copilot is being launched – or if it’s being used independently, for example, via Edge or Windows. This will help you track whether your success scenarios are becoming established behaviors. NGAGE rolls this data up to give you unique perspectives on how these tools are changing behavior in different segments of your organization- potentially highlighting hotspots of engagement and novel use cases that can be evangelized across the firm.

For Improving Knowledge Source Performance

NGAGE reports all the data sources used by the AI tools you deploy. You can always identify exactly what data has been leveraged to generate content – both on aggregate and for an individual user.

And in relation to your Agents, you can track the performance of Knowledge Sources in delivering satisfactory Prompt responses – and when and where the Agent goes (if enabled) to source additional data.

For Elevating Prompt Engineering

NGAGE tracks the performance of each and every Prompt in terms of activity, user satisfaction and cost – so you have all the information you need to be measurably ever more successful. And now we’re using AI Services to identify trending ‘free text’ chat queries. By combining this information with associated user satisfaction ratings you can get really proactive in steering your Prompt Engineering efforts to support real world use cases.

For Controlling Investment

NGAGE helps you control your investment by reporting on Token Usage/Pay as You Go expenditure across all your Agents relative to budgets and thresholds.

Key features

Everything you want from an Enterprise-Class AI Analytics tool

Essential Analytics and Insights

NGAGE for Copilot/Klapper allows senior teams to visualize and steer how their AI strategy is unfolding across their organization. While giving individual product owners the granular data they need to drive adoption and performance and governance.

Our solution spans M365 Copilot Personal Assistants and any AI Agents – both Conversational and Trigger – that have been designed and published using Copilot Studio and/or Klapper. And please note it’s extensible to track any AI toolset.

Richly Visual Power BI Reporting

NGAGE for Copilot/Klapper ships with a Power BI Reporting Suite comprising high-level KPIs (Key Performance Indicators) and multiple in-depth reports.

As these can be scoped simply to any date range, any user community – and even the usage of any accessed data – these out-of-the-box reports will probably deliver on > 90% of your use cases.

And when they don’t it’s almost as simple to create and share the exact custom reports you need. Because Microsoft Power BI is an intuitive, easy-to-learn reporting and publishing tool. And because NGAGE’s ‘Cube’ contains hundreds of pre-built calculations that you can simply ‘drag and drop’ to create the report you want.

Advanced Product Architecture

NGAGE for Copilot/Klapper is hosted securely in your own Azure subscription. It uses several of Azure’s PaaS (Platform as a Service) features to capture and process data about your environment and how it is being used. NGAGE uses Azure Functions to sync with Azure Active Directory, while behavioral data is tracked primarily through the Management Activity API and Copilot Studio Flow to monitor agent activity. For Klapper, data is sent using the NGAGE API. Azure Service Bus is used to provide virtually unlimited messaging scalability and resilience. Data is processed and stored in an Azure SQL Data Warehouse. This is consumed by a Tabular Cube which can be hosted in Power BI Premium or Azure Analysis Services. NGAGE also leverages DevOps pipelines and Azure Lighthouse to ensure smooth product deployment and ongoing support. Additionally, Microsoft has introduced AI Foundry, enabling the creation of AI agents that can utilize broader knowledge sources such as SQL, Data Lake, and other AI models—an area we plan to explore further.

How it works

3-Step Data Journey: From Tracking to Insights

Tracking and Integration Data

NGAGE tracks data from various sources using Microsoft APIs and script injection for comprehensive tracking. It also provides APIs for easy integration and tracking of custom apps hosted on Microsoft Site, Teams, or PowerPlatform apps and flows.

Efficient Data Storage and Management

NGAGE stores data on your cloud tenant efficiently, ensuring high availability, security, and performance. By following Azure best practices, it scales down plans to save costs, and allows users to configure and decide what data to track based on their needs.

Comprehensive Data Processing and Reporting

NGAGE uses the star schema model for its ETL process, optimizing data cleaning and organization for tabular cubes. This flexible ETL runs independently on integration services, allowing hosting on VMs or serverless environments, and the cubes can be hosted in analysis services, making them accessible to any reporting tools.

Be Measurably More Successful

Interested in a specific point solution? Want to discuss the strategic potential of our NGAGE Intelligence analytics platform? Please do get in touch. You’ll find us very responsive.

Frequently Asked Questions

We’re here to help with any questions you might have! Just use the ‘Contact Us’ option to get in touch. For quick answers, check out the FAQ below.