NGAGE for HighQ

Unique insights into how your Clients and Practice Groups are collaborating

Be Measurably More Successful

Unique insights into how your Clients and Practice Groups are collaborating

It reports on all content interactions with your Sites – be they for Client Matters, Internal projects, Practice Groups or Departments. So you always know who is contributing and how. And who isn’t. And so you can navigate towards the gains in client satisfaction, efficiency and Knowledge Management that HighQ promises.

Solution Overview

For Driving Adoption & Engagement

NGAGE provides rich reporting around who, how and when people – internal and external – interact with HighQ Sites and Content. You can see how activity levels around iSheets, Wikis, Tasks and Events are trending.

And you can identify Practice Groups with low adoption and/or low levels of interaction. So you have all the information to intervene early and accurately where there are issues, to track the effect of those interventions – and to learn what works.

For Improving Governance & Compliance

NGAGE provides Administrators and Governance teams with a deeply drillable ‘top down’ view of how their HighQ environment is growing and changing and where governance and compliance can be improved, for example around Site Creation and Inactive Sites.

NGAGE also brings a strong audit compliance functionality. So you can know the specific behaviors of any named user over any period. And who has been inactive. With NGAGE you are never more than a few clicks away from the answers you need.

Key features

Everything you want from an Enterprise-Class HighQ Analytics tool

Essential Analytics and Insights

NGAGE gives you all the metrics and insights you need to understand, improve and sustain your organization’s – and your clients’ – adoption of and engagement with your firm’s Thomson Reuters HighQ instance. It reports on all content interactions with your Sites – be they for Client Matters, Internal projects, Practice Groups or Departments. So you always know who is contributing and how. And who isn’t. And so you can navigate towards the gains in client satisfaction, efficiency and Knowledge Management that HighQ promises.

Richly Visual Power BI Reporting

NGAGE for HighQ ships with a Power BI Reporting Suite comprising high-level KPIs (Key Performance Indicators) and multiple in-depth reports.

As they can be scoped simply to any date range, any type of user and any Site, these out-of-the-box reports will probably deliver on > 90% of your use cases.

And when they don’t it’s almost as simple to create and share the exact custom reports you need. Because Microsoft Power BI is an intuitive, easy-to-learn reporting and publishing tool. And because NGAGE’s ‘Cube’ contains hundreds of pre-built calculations that you can simply ‘drag and drop’ to create the report you want.

Flexible Permissions Management

NGAGE allows you to create any number of ‘Super Users’ who will have visibility of NGAGE analytics in relation to your whole HighQ environment. Otherwise, a user can only see data relating to Sites of which they are an Administrator.

Alternatively, you can use a model that’s unrelated to HighQ itself and grant permissions on a Site-by-Site basis to Azure Activity Directory Groups.

Advanced Product Architecture

NGAGE for HighQ is hosted securely in your own Azure subscription. It uses several of Azure’s PaaS (Platform as a Service) features to capture and process data about your HighQ instance and how it is being used.

NGAGE uses Graph API to sync user profiles from Azure Active Directory and HighQ APIs to capture Site, iSheet and behavioral data. Azure Service Bus is used to provide virtually unlimited messaging scalability and resilience. Data is processed and stored in an Azure SQL Data Warehouse. This is consumed by a Tabular Cube which can be hosted in Power BI Premium or Azure Analysis Services. NGAGE also leverages DevOps pipelines and Azure Lighthouse to ensure smooth product deployment and ongoing support.

Be Measurably More Successful

Interested in a specific point solution? Want to discuss the strategic potential of our NGAGE Intelligence analytics platform? Please do get in touch. You’ll find us very responsive.

Frequently Asked Questions

We’re here to help with any questions you might have! Just use the ‘Contact Us’ option to get in touch. For quick answers, check out the FAQ below.